Welcome to RifleWorksShop’s FAQ section. As fellow archery and shooting enthusiasts, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our team is always ready to help at [email protected].

About Our Products

What types of products does RifleWorksShop specialize in?
We specialize in high-quality archery and shooting equipment including compound bows, crossbows, arrows/bolts, precision sights, gun care products, and related accessories. Our inventory is carefully selected to meet the needs of both competitive archers and hunting enthusiasts.
Do you carry products for beginners?
Absolutely! While we cater to serious enthusiasts, we offer a range of products suitable for beginners including entry-level compound bows, basic archery accessories, and starter kits. Our team can help recommend appropriate equipment based on your skill level.
How do I know which arrows or bolts are right for my bow?
Arrow/bolt selection depends on your bow’s draw weight, draw length, and your intended use (target shooting vs hunting). We provide detailed specifications for all our arrows and bolts, and our customer service team can offer personalized recommendations based on your equipment.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are processed through encrypted channels for your security.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track orders, save your shipping information, and view order history. Account creation is quick and only requires basic information.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days). If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two shipping methods:
1. Standard Shipping ($12.95 flat rate): 10-15 business days via DHL or FedEx with full tracking
2. Free Shipping: 15-25 business days via EMS (for orders $50+) with basic tracking
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes, we ship worldwide! However, some remote areas (particularly in Asia) may have delivery restrictions. If you’re unsure about delivery to your location, please check with us at [email protected] before ordering.
How are delicate items like optics packaged?
We use specialized protective packaging designed specifically for sensitive archery equipment and optics. Items are pre-inspected and carefully secured with appropriate cushioning materials to ensure they arrive in perfect condition.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in original packaging with all tags attached. Please contact us to initiate a return. Refunds will be processed promptly (excluding original shipping costs).
What if I receive a damaged or incorrect item?
We sincerely apologize for any errors. Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund as appropriate.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. If you need a different item, please return the original (following our return policy) and place a new order for the correct item.

Product Care & Maintenance

How should I maintain my archery equipment?
Regular maintenance is crucial for optimal performance. We recommend:
– Cleaning bowstrings with appropriate compounds
– Waxing strings regularly
– Storing equipment in cool, dry places
– Using our gun care products for firearms
– Periodic professional servicing for complex components
Where can I find product manuals?
Most products include printed manuals. If yours is missing or you need digital copies, contact us with your product details and we’ll provide the appropriate documentation.

Still Have Questions?

Our team of fellow archery and shooting enthusiasts is always happy to help. Contact us at [email protected] for personalized assistance.

Remember: At RifleWorksShop, we’re not just sellers – we’re passionate participants in the sports we serve, committed to helping you hit your mark with precision equipment and service.